Orders need repeated clarification
Customers select their location, products and units. Weight-based products accept fractional quantities; packaging units use the appropriate conversion factor.
FROM BUSINESS NEED TO WORKING PROCESS
A B2B ordering portal for suppliers and their business customers
Phone and message-based orders often require a manager to clarify products, units and delivery locations. B2B Portal gives existing customers their own supplier-facing workspace and sends submitted orders to Torg.
For suppliers, distributors and companies handling repeat B2B orders
01 / B2B Portal
Challenges this addresses
Repeat purchasing starts from scratch
Order history lets buyers add previous items to the current order. The catalog reflects current quantities, while the order groups products for easier review.
Questions get lost between channels
Delivery information, feedback, account reconciliation and equipment requests have dedicated sections. Customers can review the status of their requests.
02 / B2B Portal
How the process works
- 01
Grant customer access
Link an account to an existing Torg customer, the permitted delivery locations and the agreed price type.
- 02
Select products
The buyer searches the catalog, checks the unit, quantity and promotion conditions, then adds the item.
- 03
Confirm the order
The buyer reviews the total, location, organization, delivery and payment details before submitting to Torg.
- 04
Continue the conversation
Customers review orders and delivery information, leave feedback or create an equipment request.
Connecting your systems
The portal communicates with Torg as an external system. A local catalog copy reduces repeated requests; commercial rules and order exchange follow the Torg contract. The portal does not replace the supplier’s accounting system.
Preparing for implementation
- Existing customers and locations in Torg.
- Price types, units of measure and assortment access rules.
- Delivery, payment and order-processing parameters.
03 / B2B Portal
Frequently asked questions
Is this a standard retail online store?
No. The portal supports supplier relationships with business customers who receive access to the relevant locations, assortment and commercial terms.
Can customers order from a phone?
Yes. The interface adapts to phones, and PWA support allows adding the site to the home screen. Submitting orders requires a network connection.
Can a buyer edit a previously submitted order from history?
Historical orders are read-only. Buyers can add their items to the current order and adjust quantities there.